Privacy Policy

Effective Date: 2024-01-25

Welcome to Football First Academy ("we," "our," or "us"). Football First Academy operates a mobile application (the "App") that enables parents to register their children, make payments, and for coaches to take attendance. This Privacy Policy explains how we collect, use, and protect information from all users, including children under 13, in compliance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 ("PDPA") and the Children's Online Privacy Protection Act ("COPPA").

1. Introduction

Welcome to Football First Academy ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect information from all users, including children under 13, in compliance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 ("PDPA") and the Children's Online Privacy Protection Act ("COPPA").

2. Children's Privacy

We recognize the importance of protecting children's privacy and comply with COPPA. Our mobile application ("App") is designed for both parents and children under 13.

2.1 Information We Collect from Children

We collect limited personal information from children under 13:

• Service: The mobile application provided by Football First Academy.
• Personal Data: Information about an identifiable individual, such as name, email address, or phone number.
• Usage Data: Non-personal information collected automatically, such as device type, IP address, and usage patterns.
• Cookies: Small files stored on your device to track activity and preferences.
• Data Controller: The entity responsible for determining how Personal Data is processed (Football First Academy).
• Data Processors: Third-party providers that process data on our behalf.
• User: An individual who uses the App, including parents, coaches, or other authorized individuals.
• Child's name and age
• Attendance records
• Performance assessments
• Medical information relevant for safe participation

2.2 How We Use Children's Information

We use children's personal information only for:

• Managing academy registration and attendance
• Tracking progress and development
• Ensuring safety during activities
• Communicating with parents about their child's progress

2.3 Parental Rights and Controls

Parents have the right to:

• Review their child's personal information
• Request deletion of their child's personal information
• Refuse further collection or use of their child's information
• Agree to collection and use of their child's information while refusing to allow disclosure to third parties

To exercise these rights, parents can:

• Email us at support@footballfirstacademy.com
• Call us at +6012-605 4216

3. Information Collection and Use

3.1 Information Collected from Parents

• Parent's name, email address, and contact information
• Payment information
• Account credentials
• Attendance records submitted by coaches.
• Attendance records submitted by coaches.

3.2 Third-Party Operators

We work with the following third-party operators who may collect or maintain personal information through our App:

• Payment Processor: [Payment Provider] - For processing academy fees
• Cloud Storage: [Storage Provider] - For storing user data securely
• Analytics: [Analytics Provider] - For App performance monitoring (no personal information collected)

4. How We Use Your Data

Football First Academy uses collected data for the following purposes:

• To register children and manage parent accounts.
• To facilitate payments for academy services.
• To enable coaches to record attendance.
• To provide customer support and resolve issues.
• To analyze app usage and improve functionality.
• To send notifications, updates, and promotional information (where consented).
• To comply with legal obligations and enforce our terms.
• To maintain accurate records of student progress and development.

5. Sharing Your Data

We do not sell your Personal Data. However, we may share it with:

• Service Providers: Payment processors, analytics tools, and IT service providers.
• Legal Authorities: If required by law or to protect our legal rights.
• Subsidiaries/Affiliates: For operational purposes.

6. Data Retention

We retain your Personal Data only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal and regulatory requirements.

Usage Data may be retained for analytics purposes unless a longer retention period is legally required.

7. Data Security

We implement industry-standard measures to safeguard your information. While we strive to protect your data, no system can guarantee absolute security. Please protect your account credentials and report any suspicious activity.

8. Cookies and Tracking Technologies

We use Cookies to:

• Maintain user sessions.
• Store preferences and settings.
• Analyze app performance and usage.

You can disable cookies via your device settings; however, some features may become unavailable.

9. International Data Transfers

If you access the App outside of Malaysia, note that your data may be transferred and processed in Malaysia or other countries with differing data protection laws. By using our App, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of the App after changes are made constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or to exercise parental rights:

Email: support@footballfirstacademy.com

Phone: [Phone Number]

Address: [Physical Address]